Return Policy

• Damaged or defective items — if your product arrives damaged or has a manufacturing defect.
• Unused items — where there is no defect, you may exchange a product in its original condition with all of its parts, provided the fitted sheet has not been opened.

A shipping fee of AED 30 applies when replacing or exchanging a product.

Once your request is approved, a representative of our shipping partner will collect the item from your address within 3 days.

Refunds are issued within 8 working days. For more information, please contact us on +971 56 503 7155.

Packages are generally dispatched within 2 days of receiving payment and are shipped via our courier partner, with tracking and drop-off without signature.

If you prefer delivery by UPS Extra with a required signature, an additional cost will apply — please contact us before choosing this method. Whichever option you choose, we’ll send you a link to track your package online.

Shipping fees include handling and packing as well as postage. Handling fees are fixed, whereas transport fees vary with the total weight of the shipment, so we recommend grouping your items into one order.

We cannot combine two orders placed separately; shipping fees apply to each. Your package is dispatched at your own risk, but special care is taken to protect fragile items — boxes are amply sized and your items well protected.